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How Can We Help?
We are Here to Help You with All Your Needs.

Corporate Head Office

1-77 Pillsworth Road
Bolton, ON L7E 4G4
Canada

T: 1-877-335-8740
F: 1-718-310-3925
See Holiday Schedule

freightcom bolton office location

Montréal Office

177 Rue Merizzi
Saint-Laurent, QC H4T 1Y3
Canada

T: 1-877-335-8740 Ext. 196
F: 1-718-310-3925
See Holiday Schedule

freightcom montréal office location

British Columbia Office

4299 Canada Wy Unit 247
Burnaby, BC V5G 1H3
Canada

T: 1-877-335-8740
See Holiday Schedule

freightcom-british-columbia

Book a Call with a Sales Specialist

New to Freightcom? Want to know more about how our all-in-one shipping platform can help grow your business? Your personal sales specialist will walk you through everything you need to know from your first quote to navigating the platform.

FAQ

How do I Book a Shipment?

You can book shipments easily using the Freightcom app. Check these videos on how to book an LTL or a parcel shipment.

Is there a Minimum Number of Packages I need to Book for Pickup?

We have no minimums for courier pickup. One package is all you need!

What is ClickShip, and How is it Related to Freightcom?

ClickShip is Freightcom's eCommerce management platform. It offers the same shipping solutions as Freightcom, with added eCommerce integration and uniquely tailored services for online business.

Don't see the answer to your question? Find more information on our FAQ Page!
Preferred Language
Type of Shipments

F.A.Q.

How do I Book a Shipment?

You can book shipments easily using the Freightcom app. Check these videos on how to book an LTL or a parcel shipment.

Is there a Minimum Number of Packages I need to Book for Pickup?

We have no minimums for courier pickup. One package is all you need!

What is ClickShip, and How is it Related to Freightcom?

ClickShip is Freightcom's eCommerce management platform. It offers the same shipping solutions as Freightcom, with added eCommerce integration and uniquely tailored services for online business.

Don't see the answer to your question? Find more information on our FAQ Page!

Customer Service

Already a Freightcom customer? If you have any questions or concerns, don’t hesitate to reach out - we’re here to help! Our dedicated and local customer service team is ready to help with any inquiry you may have.

E: operations@freightcom.com

T: 1-877-335-8740 x2

Monday to Friday 9 AM EST - 6 PM EST

F.A.Q.

What if I Need to Reschedule My Pickup?

Pickups can easily be rescheduled on your Freightcom account. Simply login, locate the shipment, and reschedule for the new pickup time.

How do I Track a Shipment?

You can track all your shipments easily directly through the Freightcom platform.

How do I Get a Refund if my Shipment is Delayed?

Please note pick up and transit times are not guaranteed. Transit time is estimated and does not include the day of pick up or weekends. LTL shipments are not eligible for service failure refunds on the basis of transit delays. Shipments that are time sensitive or need guaranteed delivery dates would require that you request an alternate form of transport.

For package shipments, Guaranteed Service Refunds will only apply to extreme failures on the carrier's part. The guarantee does not apply when delivery is delayed due to the package not complying with the service restrictions and conditions set out in the carrier's terms and conditions of carriage, from events beyond carrier control (weather delays, customs delays, and/or any shipments requiring special handling) or any shipments moved at shipper's risk of damage/loss.

Don't see the answer to your question? Find more information on our FAQ Page!

F.A.Q.

What if I Need to Reschedule My Pickup?

Pickups can easily be rescheduled on your Freightcom account. Simply login, locate the shipment, and reschedule for the new pickup time.

How do I Track a Shipment?

You can track all your shipments easily directly through the Freightcom platform.

How do I Get a Refund if my Shipment is Delayed?

Please note pick up and transit times are not guaranteed. Transit time is estimated and does not include the day of pick up or weekends. LTL shipments are not eligible for service failure refunds on the basis of transit delays. Shipments that are time sensitive or need guaranteed delivery dates would require that you request an alternate form of transport.

For package shipments, Guaranteed Service Refunds will only apply to extreme failures on the carrier's part. The guarantee does not apply when delivery is delayed due to the package not complying with the service restrictions and conditions set out in the carrier's terms and conditions of carriage, from events beyond carrier control (weather delays, customs delays, and/or any shipments requiring special handling) or any shipments moved at shipper's risk of damage/loss.

Don't see the answer to your question? Find more information on our FAQ Page!

Accounting

Questions about your billing or invoices? Our accounting team is here to help make sure everything adds up!

E: accounting@freightcom.com

T: 1-877-335-8740 x5

Monday to Friday 9 AM EST - 5 PM EST

F.A.Q.

What Payment Methods are Accepted by Freightcom?

Payment can be made via cheque, EFT, e-transfer and credit card (Mastercard & Visa). For all EFT payments the remittance details should be emailed to accounting@freightcom.com and e-transfers sent to accounting@freightcom.com along with the password to the same email address.

How can I Increase My Credit?

Log onto your account and click on “My Account - Payment Preferences” and click “Apply for Credit”. For credit increases we require a signed credit application. Once filled out a copy needs to be sent to accounting@freightcom.com

Please note that, for credit limit increases in excess of $20,000 CAD, company financials will be required.

Why is My Account Locked?

There is an invoice that was generated on your account because the credit card on the account could not be charged. Since your account is on credit card terms, once an invoice is generated it temporarily places the account on hold until the invoice is paid in full.

Don't see the answer to your question? Find more information on our FAQ Page!

F.A.Q.

What Payment Methods are Accepted by Freightcom?

Payment can be made via cheque, EFT, e-transfer and credit card (Mastercard & Visa). For all EFT payments the remittance details should be emailed to accounting@freightcom.com and e-transfers sent to accounting@freightcom.com along with the password to the same email address.

How can I Increase My Credit?

Log onto your account and click on “My Account - Payment Preferences” and click “Apply for Credit”. For credit increases we require a signed credit application. Once filled out a copy needs to be sent to accounting@freightcom.com

Please note that, for credit limit increases in excess of $20,000 CAD, company financials will be required.

Why is My Account Locked?

There is an invoice that was generated on your account because the credit card on the account could not be charged. Since your account is on credit card terms, once an invoice is generated it temporarily places the account on hold until the invoice is paid in full.

Don't see the answer to your question? Find more information on our FAQ Page!

Accounting

Questions about your billing or invoices? Our accounting team is here to help make sure everything adds up!

E: accounting@freightcom.com

T: 1-877-335-8740 x5

Monday to Friday 9 AM EST - 5 PM EST

Don't see the answer to your question? Find more information on our FAQ Page!

Technical Support

Are you an existing Freightcom customer? Do you have any questions or concerns about the Freightcom platform? Our tech support team is here to make sure everything runs smoothly!

E: techsupport@freightcom.com

Claims

All Claims can be managed within the Freightcom platform. For more information on our Claims service click here or contact a claims representative. Otherwise please log in to proceed.

F.A.Q.

What do I Need to File a Claim?

When submitting a claim you must provide the following:

  1. Cost/purchase invoice
  2. Photos of the damaged package (before unpacking)
  3. Photos of the damaged product itself
  4. Photos of how the shipment was packaged prior to shipping (if available)
  5. A detailed description of loss or damage including the value of the claim must be provided

How Long does it Take to Settle a Claim?

Freightcom requires 30-90 days to settle a claim.

How do I Start a Claim?

To submit a claim, follow the steps outlined here.

F.A.Q.

What do I Need to File a Claim?

When submitting a claim you must provide the following:

  1. Cost/purchase invoice
  2. Photos of the damaged package (before unpacking)
  3. Photos of the damaged product itself
  4. Photos of how the shipment was packaged prior to shipping (if available)
  5. A detailed description of loss or damage including the value of the claim must be provided

How Long does it Take to Settle a Claim?

Freightcom requires 30-90 days to settle a claim.

How do I Start a Claim?

To submit a claim, follow the steps outlined here.

Holiday Closures

Holiday Date
New Year's Day
Monday, January 1, 2024
Family Day (Ontario and BC)
Monday, February 19, 2024
Good Friday
Friday, March 29, 2024
Victoria Day & National Patriots Day
Monday, May 20, 2023
St Jean Baptiste Day (Quebec Only)
Monday, June 24, 2024
Canada Day
Monday, July 1, 2024
Civic Day (Ontario), British Columbia Day (BC)
Monday, August 5, 2024
Labour Day
Monday, September 2, 2024
National Day for Truth and Reconciliation (BC Only)
Monday, September 30, 2024
Thanksgiving Day
Monday, October 14, 2024
Remembrance Day (BC Only)
Monday, November 11, 2024
Christmas Day
Wednesday, December 25, 2024
Boxing Day
Thursday, December 26, 2024