An Important Update

Freightcom's Update Regarding COVID-19

Due to the rapidly changing nature of this situation, please know Freightcom is continuously monitoring and assessing the situation and will provide further updates as necessary. Please note the below measures being taken in the industry with regards to your shipments:

  • Effective immediately, the money-back guarantee for Express/Expedited/Guaranteed shipments when applicable is currently suspended until further notice.

  • Canpar is currently not accepting any redirect or address change requests for shipments in transit

    UPS is currently not doing same day pick ups in high volume areas. If your pick up is not going through, please schedule it for the next business day.

    After careful consideration, in light of the increased demand for air cargo capacity and the increased costs to maintain service during this emergency situation, UPS has decided to implement a global temporary peak surcharge.

    Effective April 12 and until further notice, a temporary peak surcharge will apply to any pre-paid air service shipments originating from Canada to all international destinations and any import shipments coming into and invoiced in Canada (e.g. import freight collect shipments)*. 

    The temporary peak surcharge will be based on a rate per kilogram or pound, and is in addition to all existing rates, charges, surcharges and fees. It applies on the following service levels: UPS Worldwide Express®¹, UPS Worldwide Expedited® and UPS Worldwide Express Freight®².

     

    Please see below for more details on UPS Peak Surcharge:

     

    Peak Period (inclusive of starting and ending dates) and Applicable Peak Surcharge** ($/kg or $/lb)

    Service Levels

    April 12, 2020 until further notice

    UPS Express Early® to the U.S.

    USD $0.25 per kg / CAD $0.33 per kg

    USD $0.11 per lb / CAD $0.15 per lb

    UPS Worldwide/U.S. Express®

    USD $0.25 per kg / CAD $0.33  per kg

    USD $0.11 per lb / CAD $0.15 per lb

    UPS Worldwide/U.S. Expedited®

    USD $0.25 per kg / CAD $0.33 per kg

    USD $0.11 per lb / CAD $0.15 per lb

    UPS Worldwide/U.S. Express Freight®

    USD $0.75 per kg / CAD $1.00 per kg

    USD $0.34 per lb / CAD $0.45 per lb

    1 UPS Worldwide Express® also includes UPS Worldwide Express Plus® and UPS Worldwide Express Saver® to the U.S. and international destinations

    ²UPS Worldwide Express Freight® also includes UPS Worldwide Express Freight® Midday

    * Applies to all billing terms where invoice is paid in Canada. 

    **UPS Fuel Surcharge applies

     

    As an exception to the above, a different peak surcharge for shipments originating in mainland China and Hong Kong SAR that are destined for and invoiced in Canada, will apply instead of the rates shown above. 



    Effective April 6th, 2020, FedEx will implement the following new surcharge for FedEx Express services.

    Special Handling Fees Applicable Services Charges
    Temporary Surcharge Export
    Canada to all destinations, including the U.S.
    International Package Services
    International Freight Services
    Greater of  $0.14 per lb. (0.5 kg) or $1.40 per shipment for packages and $70 per shipment for freight
         
      Import
    From China (Zone N) to Canada
    International Package Services
    International Freight Services
    Greater of $0.65 per lb. (0.5 kg) or $1.40 per shipment for packages and $70 per shipment for freight
      From all other zones to Canada
    International Package Services
    International Freight Services
    Greater of $0.14 per lb. (0.5 kg) or $1.40 per shipment for packages and $70 per shipment for freight

     

     















    ***

    Effective April 1st 2020, DHL has temporarily and until further notice levied an Emergency Situation Surcharge to all Time Definite International (TDI) shipments.

    This Emergency Situation Surcharge will allow DHL to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.

     

    Please see below for the breakdown of this surcharge:

     

    Billing Method

    Chargeable Weight

    Charge Amount

    Emergency Situation Surcharge

    Fixed Charge
    Per Shipment

    Up to 2.5 kg

    No charge

    2.51 - 30 kg

    € 2.50

    30.1 - 70 kg

    € 15

    70.1 - 300 kg

    € 50

    >300.1 kg

    € 200

     


  • Please ensure prior to shipping that your consignee will be accepting the shipment. Carriers may return any refused or undeliverable packages to the shipper as capacity for storage is minimal and it is essential to prevent backlog in carrier networks at this time. Please note storage and return charges would be applicable
  • It is crucial to be aware that certain areas or terminals globally could potentially need to limit their operations and this is being handled on a day to day basis. Delays in pickups, transit, and delivery could be a potential effect of this should the need arise.

  • Many drivers are not obtaining physical signatures at this time to mitigate the risk of contact and spread of the virus. They will obtain the name of the receiver and note that a signature was not obtained. Others are equipped with sanitizer and wipes for their handhelds and this will be gauged on a case by case basis.

  • Some freight terminals in affected areas are advising freight will not be held for pick up at this time as a precautionary measure.

  • Some cities under “shelter in place” guidelines currently have embargos in place for certain zip codes/areas. Please confirm with your receiver before sending your shipment out as carriers are unable to service these locations.

  • Due to the need for caution during these times, delivery times may be delayed by 1-3 days for international shipments. All shipments from Asia-Pacific have been temporarily suspended with some couriers.

  • All couriers and carriers remain fully operational with no other major changes thus far

Resource Centre

Questions regarding the impact of COVID-19 on your business?

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