An Important Update

Freightcom's Update Regarding COVID-19

Due to the rapidly changing nature of this situation, please know Freightcom is continuously monitoring and assessing the situation and will provide further updates as necessary. Please note the below measures being taken in the industry with regards to your shipments:

  • Effective immediately, the money back guarantee for Express/Expedited/Guaranteed shipments when applicable is currently suspended until further notice.

  • Please ensure prior to shipping that your consignee will be accepting the shipment. Carriers may return any refused or undeliverable packages to the shipper as capacity for storage is minimal and it is essential to prevent backlog in carrier networks at this time. Please note storage and return charges would be applicable.

  • It is crucial to be aware that certain areas or terminals globally could potentially need to limit their operations and this is being handled on a day to day basis. Delays in pickups, transit, and delivery could be a potential effect of this should the need arise.

  • Many drivers are not obtaining physical signatures at this time to mitigate the risk of contact and spread of the virus. They will obtain the name of the receiver and note that a signature was not obtained. Others are equipped with sanitizer and wipes for their handhelds and this will be gauged on a case by case basis.

  • Some freight terminals in affected areas are advising freight will not be held for pick up at this time as a precautionary measure.

  • Some cities under “shelter in place” guidelines currently have embargos in place for certain zip codes/areas. Please confirm with your receiver before sending your shipment out as carriers are unable to service these locations.

  • Due to the need for caution during these times, delivery times may be delayed by 1-3 days for international shipments. All shipments from Asia-Pacific have been temporarily suspended with some couriers.

  • All couriers and carriers remain fully operational with no other major changes thus far

 

As of Tuesday March 24th, 2020, the following states and/or cities have issued stay at home or shelter in place protocols:

  • Alaska
  • California
  • Colorado (Denver and Boulder)
  • Connecticut
  • Delaware
  • Florida (Miami Beach)
  • Georgia (Atlanta)
  • Hawaii
  • Illinois
  • Indiana
  • Kansas (Johnson County, Leavenworth County, Douglas County and Wyandotte County)
  • Louisiana
  • Massachusetts
  • Michigan
  • Missouri (Kansas City and St. Louis County areas)
  • New Jersey
  • New Mexico
  • New York
  • Ohio
  • Oregon
  • Pennsylvania (Philadelphia County, Allegheny County, Bucks County, Chester County, Delaware County, Monroe County and Montgomery County)
  • Tennessee (Nashville and Memphis)
  • Texas (Dallas County and San Antonio)
  • Washington
  • West Virginia
  • Wisconsin

Canadian Business Update

Ontario has ordered all non-essential stores and businesses to close for 14 days effective March 25th, 2020. For more information on the list of essential services, please click here.

Quebec has ordered all non-essential stores and businesses to close for 21 days effective March 25th, 2020. For more information on the list of essential services, please click here.

Resource Centre

Questions regarding the impact of COVID-19 on your business?

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