Shipping work rarely begins with a software feature. It begins with a need.
You need a rate for a shipment leaving today. A customer wants to know where an order is. A pickup window no longer works. An invoice includes a charge you don’t recognize. A damaged pallet needs a claim filed. A cross-border shipment needs the right customs information before it moves.
The task is familiar, but finding the right screen, record, document, or next step often takes longer than expected.
At Freightcom, we’ve built AI-powered workflows to improve efficiency across our business. Now, we’re bringing that intelligence directly to our customers. Meet Milo, your AI Shipping Assistant.
Describe what you need in plain language, and Milo helps guide the task forward using the account information, shipping records, and supported tools available to you.
Traditional shipping software often begins with navigation. Milo begins with a conversation.
You might ask:
Milo asks for missing details, surfaces available information, and helps you review the next action. The goal is straightforward: spend less time searching through shipping workflows and more time moving orders and freight.
Rate shopping often involves several shipment details, service choices, and trade-offs. Milo helps organize the request and guide the quoting process.
For supported workflows, and with Milo’s built in shipment flow, enter the origin, destination, shipment type, weight, dimensions, timing, and any special requirements. Milo then helps surface available service options for review.
Available services remain tied to the customer’s account, lane, shipment, and carrier availability; only the service options relevant to your account will be displayed.
Saved quotes and repeat shipments also become easier to revisit. Instead of rebuilding the request from the beginning, ask Milo to find the earlier record, review what changed, and guide the next shipment.
You remain in control of the shipping decision. Milo helps present the information and next steps for review before you move forward.
“Where is my shipment?” is one of the most frequently-asked questions in shipping.
Milo helps search for shipments using available identifiers and filters, including a tracking number, transaction ID, billing reference, carrier, status, or date range. Once Milo finds the shipment, it helps surface carrier-reported tracking events, milestones, timestamps, links, and available shipment details.
This gives operations and customer service teams a faster route to the information they need. It also supports exception review. Ask for delayed, cancelled, in-transit, out-for-delivery, or delivered shipments, then review the records needing attention.
Tracking updates depend on the information reported by the carrier and the service used. Milo brings the available details into one conversation, giving your team a clearer starting point for customer updates.
Pickup schedules change. Warehouse hours move. Piece counts increase. A carrier misses a window.
Milo helps with supported pickup tasks such as scheduling a request, reviewing upcoming pickups, filtering by location or date, adding instructions, and updating an existing appointment. The conversation keeps the carrier, location, date, window, instructions, and confirmation information together.
For busy shipping teams, this creates a clearer view of today’s pickups, upcoming requests, missed pickups, and return activity.
Questions about shipping charges rarely have straightforward answers, often requiring information from more than one place. Finance and operations teams need the invoice, shipment, service, surcharge, tax, payment status, or statement detail before they explain the total.
Milo helps customers find supported billing information, including invoice status, prepaid statement activity, payment methods, account balances, shipment-level charges, and available documents. Ask about base rates, fuel, residential delivery, signature, insurance, taxes, or another listed adjustment, then review the available breakdown.
Milo does not change carrier charges. It gives your team a faster path to the relevant information and the next step.
Damage and loss claims require the right shipment, timing, description, evidence, and documents. Missing information slows the process and can ultimately result in a claim being denied.
For supported claim workflows, Milo helps locate the shipment, collect the claim details, identify the needed evidence, and guide submission. After submission, ask Milo to find available claim status information and reference details.
The carrier or insurer still controls claim review and settlement. Milo helps customers prepare the claim and stay organized throughout the process.
International shipping adds additional layers to your logistics workflow, requiring product information, values, currencies, origin, customs documents, duties, broker preferences, and regulatory questions.
Milo helps explain required cross-border and international shipping requirements in plain language. This includes guidance related to HS or HTS code research, CUSMA questions, commercial invoice information, duty options, address formats, and other cross-border details available in Freightcom.
Product classification and regulatory responsibility remain with the shipper or importer. Complex shipments should receive a review from a licensed customs broker or qualified compliance advisor.
Milo is a powerful tool, but there are limits to what it can do. Some questions require account access, investigation, technical review, approval, or human judgment, and in these cases Freightcom’s customer support team is as ready as ever to help.
Milo helps answer supported everyday shipping questions and directs customers to the right Freightcom department when a person needs to step in. This gives the customer a clear route forward instead of another search for contact information.
Milo’s true value comes from its place in the shipping workflow. Freightcom customers do not need another shipping platform or a separate operating process. Milo brings conversational guidance to the account where the work already happens.
Available features differ by account, shipment, service, lane, and rollout stage. The experience will continue to expand as customer feedback identifies the tasks where Milo provides the most value.
The best way to understand Milo is to use it for a real shipping task.
Sign in to Freightcom. Open Milo. Start a conversation.
Ask for a quote, shipment, pickup, invoice, claim, cross-border answer, document, or shipping explanation.
The future of your shipping management starts with a question.