Whether delivering furniture, appliances, heavy equipment or machinery, LTL shipping often involves shipping more than just pallets and delivering to a location that isn’t just a loading dock. When shipments are heavy, high-value, fragile, or destined for interior spaces, White Glove Delivery services come into play.
White glove services can be an invaluable tool for business owners across industries and understanding the finer points of these services in essential in using them effectively.
This guide breaks down what white glove freight delivery really means, the service levels available, when it makes sense to use it, and how Freightcom simplifies the entire process.
White glove delivery is a freight service that goes beyond standard curbside or dock delivery.
At a minimum, pallet white glove delivery typically includes:
Unlike standard freight delivery, where the carrier’s responsibility often ends at the curb or loading dock, white glove services are designed for customer readiness.
Common use cases include:
White glove delivery isn’t one-size-fits-all solution. Through our trusted carrier partners, Freightcom offers multiple service levels depending on how much handling and labor is required at delivery.
Best for: Smaller pallets or locations with easy access where minimal handling is required.
Best for: Heavier pallets or awkward items that require two people for safe handling.
Best for: Palletized goods that are manageable by one person and don’t require setup.
Best for: Heavy, bulky, or delicate items requiring additional care and manpower.
Best for: Moderate-weight pallets where a clean, customer-ready delivery is required.
Best for: High-value, heavy, or fragile shipments where customer experience is critical.
White glove delivery makes sense when standard freight services create risk to the product, the recipient, or your brand.
You should strongly consider white glove delivery if:
In many cases, white glove delivery costs less than the downstream problems caused by failed or incomplete deliveries.
Freightcom makes white glove freight delivery easy by bringing it into the same platform you already use for parcel, LTL, and full truckload shipping.
With Freightcom, you can:
Freightcom gives you one account, one platform, and full visibility across all your shipping needs.
No. White glove services are commonly used for both residential and commercial deliveries, especially when interior placement or professional handling is required.
No. White glove typically covers placement and packaging removal.
In certain cases it might be, but it often reduces total cost by preventing damage, re-delivery fees, customer complaints, and claims.
No. White glove is best used selectively when the shipment, location, or customer experience justifies it.
Yes. Freightcom allows you to select the appropriate service level based on shipment weight, size, and delivery conditions.
If unsure, start with:
Contact your dedicated account manager, or sign-up today, to have one of our shipping specialists walk you through your options.
White glove freight delivery isn’t about luxury, it’s about control, professionalism, and risk reduction.
By choosing the right white glove service level and managing it through Freightcom, businesses can ship smarter, protect their products, and deliver a better customer experience, every time.