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A Freightcom Shipping Guide
Customer Experience & Shipping

Customer Experience is Strategic and Highly Competitive, But What is it and How Does Shipping Play a Fundamental Role?

With businesses across America losing a reported $62 Billion annually due to poor customer service, there has been a shift in competitive strategy. Customer experience is now expected as a fundamental part of any business.

In this shipping guide we will explore...

  • What customer experience is
  • How the digital era effects the customer experience
  • How shipping fits into this puzzle
  • How shipping can differentiate you from competitors
  • Benefits of a shipping partner

 

Customer Experience and Shipping

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