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Last Modified: February 8, 2023
1. Purpose and Scope
Freightcom Inc. and its affiliates and subsidiaries (the “Company”, “our”, “us” or “we”) are committed to protecting the Personal Information (defined below) of our customers and website users (“you”) from unauthorized collection, access, use, or disclosure, theft or loss. We value your privacy and are committed to being accountable for how we treat your Personal Information. All employees, partners and affiliates are required to adhere to the protections described in this Policy.
“Personal Information” means any information (factual or subjective, recorded or not) about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not include business contact information, including your name, title, or business contact information.
In this Policy, we explain how we collect, use and disclose your Personal Information that we obtain when you use our services, visit or use our website https://www.freightcom.com and its subdomains or such other website as we may from time to time notify (our “Website”), or otherwise interact with us, and the steps we take to protect your Personal Information. The purpose of this Policy is to inform you of our privacy practices including:
Please read this Policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, please do not use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this Policy. This Policy may change from time to time. Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check the Policy periodically for updates.
Notice to California Residents
If you are a California resident, California law may provide you with additional rights regarding our use of your Personal Information. To learn more about our data collection practices and your California privacy rights, visit the California Consumer Privacy Act of 2018 (CCPA) Privacy Notice.
2. Overview of Our Privacy Practices
Our privacy practices are summarized here. The Company:
To assist with meeting our privacy obligations, we have designated a contact person, the Privacy Officer, who is accountable for the Company’s compliance with applicable privacy legislation. The Company adheres to the privacy principles set out by the Canadian Standards Association (CSA). The CSA’s ten privacy principles serve as the basis of Canada’s federal privacy legislation, Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5). These principles form the basis of our Policy and how the Company collects, uses, discloses and safeguards the Personal Information we hold about you.
Identifying purposes for collecting Personal Information: we will identify the purposes for which Personal Information is collected at or before the time the information is collected.
Consent for collection, use, and disclosure of Personal Information Your knowledge and consent are required for the collection, use or disclosure of Personal Information, except where otherwise permitted or required by law
Limiting collection of Personal Information: we will limit the collection of Personal Information to that which is necessary for the authorized purposes identified. Information will be collected by fair and lawful means.
Limiting use, disclosure, and retention of Personal Information: Personal information will not be used or disclosed for purposes other than those for which it was collected. Personal information will be retained only as long as necessary to fulfill those purposes.
Accuracy of Personal Information: Personal information will be as accurate, complete and up to date as is necessary for the purposes for which it is to be used.
3. Personal Information We Collect About You
We collect and use several types of information from and about you, from various sources including:
(a) Information you Provide the Company Which Is Necessary to Use our Services
We ask for and collect the following Personal Information about you when you use our Website. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations and provide you with the Company’s website(s), products, services and applications. Without it, we may not be able to provide you with all the requested services.
(b) Information you Choose to Give Us
You can choose to provide us with additional Personal Information beyond what is required to register for a basic account, including but not limited to the following:
(c) Information Automatically Collected By Using our Website and our Services
When you use our Website or our services, we automatically collect Personal Information. This information may include:
(d) Information from Third Parties
We collect Personal Information from other sources, such as:
4. How We Use Your Information
We may use, store, and process Personal Information to (i) provide, improve, and develop our Website and our services, (ii) to perform our legal obligations and enforce our policies, and (iii) provide, personalize, measure, and improve our advertising and marketing.
(a) Provide, Improve, and Develop our Website and Services, including to: we use Personal Information to:
(b) Perform our Legal Obligations and Enforce our Policies: we may use Personal Information to:
(c) Provide, Personalize, and Improve our Advertising and Marketing. we may use Personal Information to:
If you do not want us to use your information to promote our services to you, please use the unsubscribe mechanism, located at the bottom of our e-mails. We provide an opportunity for any user to unsubscribe from our services or opt-out of contact for marketing purposes on an ongoing basis by using the unsubscribe mechanism at the bottom of our e-mails.
we may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your Personal Information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
5. Sharing and Disclosure of your Information
We will keep Personal Information that you provide to us private and will disclose such Personal Information only in accordance with this Policy. We do not sell, rent, or lease to third parties any Personal Information we collect from you.
We may share your information in the following circumstances:
We may transfer Personal Information that we collect or that you provide as described in this Policy to authorized employees, agents, legal representatives, contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website administration, improvement and optimization, as well as credit agencies, carriers, and fulfillment centres) and who are contractually obligated to keep Personal Information confidential, use it only for the purposes for which we disclose it to them, and to process the Personal Information with the same standards set out in this Policy. Please note that third-party providers may change from time to time.
we may process, store, and transfer your Personal Information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your Personal Information through the laws of the foreign country.
By submitting your Personal Information or engaging with the Website, you consent to this transfer, storage, or processing.
6. How Long We Keep Your Personal Information
Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will ensure that your records are disposed of in a secure and privacy protective manner. In the event that your Personal Information has been delivered to us by a third party who has provided your Personal Information to us only as a condition of such disposal requirements, we shall comply with such disposal requirements.
Under some circumstances, we may anonymize your Personal Information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
You may request to have all your Personal Information deleted entirely by emailing legal “at” freightcom.com. Unless otherwise required by our vendors’ policies or applicable law, please note that if you request the erasure of your Personal Information:
7. Choices About We Use and Disclose Your Information
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:
8. How We Secure Your Personal Information
Safeguards are in place to protect the security of your information. We keep the Personal Information we collect about you confidential and have adopted reasonable physical, technical and organizational procedures appropriate to the sensitivity of the data to safeguard the Personal Information you provide to us. These safeguards are aimed at protecting Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Notwithstanding the security measures we have in place, no collection, storage or transmission of information over the Internet on websites or otherwise can be guaranteed to be completely secure, and therefore we cannot ensure, warrant or guarantee the security of any such information. As a result, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.
Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards, which any Website visitor can view.
9. Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at legal "at " freightcom.com.
10. Third Party Hyperlinks
11. Accessing and Correcting Your Personal Information
It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes. By law you have the right to request access to and to correct the Personal Information that we hold about you.
You can review and change your Personal Information by logging into the Website and visiting your account profile page.
If you want to review, verify, correct, or withdraw consent to the use of your Personal Information you may also send us an email at legal “at” freightcom.com to request access to, correct, or delete any Personal Information that you have provided to us. If you have a user account with us, please note that we cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
We will provide access to your Personal Information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:
12. Withdrawing Your Consent
Where you have provided your consent to the collection, use, and transfer of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at marketing "at" freightcom.com. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
If you disagree with the revised Policy, you may cancel your account. If you do not cancel your account before the date the revised Policy becomes effective, your continued access to or use of the Website or our services will be subject to the revised Policy and you will be deemed to have consented to the revised Policy.
If any term, provision, covenant, or condition of this Policy is held invalid or unenforceable for any reason, the remainder of the provisions shall continue in full force and effect as if this Policy had been executed with the invalid portion thereof eliminated.
15. Contact Information and Challenging Compliance
legal "at" freightcom.com
+1 (289) 371-1005
We have procedures in place to receive and respond to complaints or inquiries about our handling of Personal Information, our compliance with this Policy, and with applicable privacy laws. To discuss our compliance with this Policy please contact our Privacy Officer using the contact information listed above.
As of January 1, 2020 verified California residents will have the right to:
In order to make a request for disclosure, California residents may contact us by phone number or contact page. We will ask you for information that allows us to reasonably verify your identity (that you are the person about whom we collected personal information) and will use that information only for that purpose. We may request that you submit a signed statement under penalty of perjury that you are the individual you claim to be. We will acknowledge receipt of your request within 10 days and will endeavor to respond within forty-five days of receipt of your request, but if we require more time (up to an additional forty-five days) we will notify you of our need for additional time. For requests that we not sell your information we will comply with your request within 15 days. We cannot respond to your request or provide you with personal information if we cannot verify your identity and confirm that the personal information relates to you.
We cannot verify your identity and confirm that the personal information relates to you.
You may make a request for disclosure of our information collection practices, the information we collected about you, or our sharing practices up to twice within a 12-month period. You may make a request that we not sell information or for deletion of your information at any time.
For requests for a copy of the personal information we have collected during the 12 months prior to your request we will endeavor to provide the information in a format that is readily useable, including by mailing you a paper copy or providing an electronic copy to your registered account, if you have registered an account with us.
For requests for deletion of your information please understand that California law permits us to retain certain information and not to delete it under certain circumstances. By way of example, we are not required to comply with a request to delete information if the information is necessary for us to complete a transaction for you or otherwise perform a contract; to detect, protect against, or prosecute security incidents, fraud or illegal activity; to use the information only internally in ways reasonably aligned with your expectations as our customer (such as maintaining sales records), and to comply with legal obligations. If we receive such a request from you we will notify any service providers we have engaged to delete your information as well.
We will not discriminate against you as a result of your exercise of any of these rights.
Using an Authorized Agent. You may submit a request through someone holding a formal Power of Attorney. Otherwise, you may submit a request using an authorized agent only if (1) you provide the authorized agent with written permission to make a request and (2) you verify your own identity directly with us. We will require the agent to submit proof to us that they have been authorized to make requests on your behalf.
During the past 12 months, we have collected the following categories of information from the listed sources, used it for the listed business purposes and shared it with the listed categories of third parties. The categories of information include information we collect from our website visitors, registered users, employees, vendors, suppliers and any other person that interacts with us either online or offline. Not all information is collected about all individuals. For instance, we may collect different information from applicants for employment or from vendors or from customers.
|Category of Information Collected||Source||Business Purposes* for use||
Categories of third parties receiving information
|Identifiers (name, alias, postal address, email address, phone number, fax number, account name, Social Security number, driver's license number, passport number, unique personal identifier, IP address)||
Sensitive Information (information related to your financial account, credit card information, information about your customers, username and password)
|Protected classification information (race, gender, ethnicity, religion)||
|Commercial information (transaction history, your customer information, products shipped, delivery addresses, business website, business social media handles, information about corporate officers and directors, trade references, prices of your products)||
|Electronic network activity (browsing or search history, website interactions, advertisement interactions)||
|Audio, video or similar information (customer service calls, security monitoring)
|Professional, educational or employment related information
|Inference from the above (preferences, characteristics, behavior, attitudes, abilities, etc.)
*More specifically, the business purposes include: