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Elevating Customer Experience: Freightcom's Support Team

Posted on Jun 5, 2024 9:27:07 AM by Brandon Draga

FC - Freightcom Customer Service Team Blog Header


There’s no denying that the most successful businesses are not solo endeavors. A good support system is integral for a business to thrive. 

This is true for your shipping, as well. And while not every business can have a dedicated shipping department, every Freightcom customer has access to the shipping experts throughout our support team. 

With that in mind, in this article we’ll be shining the spotlight on the various teams that make up Freightcom’s shipping experts that help keep you shipping smarter and shipping happier. 


General Shipping Support: Customer Service Team 

At Freightcom, our commitment to exceptional customer service goes beyond providing shipping solutions. Our customer service team is here to assist with all of your shipping inquiries. 

While the platform gives you the ability to schedule pickups, track shipments and get answers to shipping related questions with popups and FAQs, the customer service team is readily available to help with any general shipping questions you may have as well.  

They can do it all! From keeping you informed at every step of the shipping journey, to helping you understand the nuances surrounding shipping and your business, our team is dedicated to making sure you have all the information you need. 


Your Shipping Concierge: Dedicated Account Managers 

At Freightcom, we understand the importance of personalized service and building strong relationships with our customers.  

That's why we have a team of dedicated account managers who are committed to providing exceptional customer service. Our account managers act as a first point of contact for our customers.  

They take the time to understand each customer's unique shipping requirements and provide tailored solutions to meet their needs, ensuring that they have a direct line of communication and a trusted partner to rely on throughout their shipping journey. 

Whether it's finding the most cost-effective shipping options, managing complex logistics, or resolving any issues that may arise, our dedicated account managers go above and beyond to ensure customer satisfaction. 


Cross Border Shipping

A Lifeline for Platform Solutions: Tech Support 

In today's fast-paced business environment, technology plays a crucial role in streamlining shipping processes and ensuring smooth operations.  

At Freightcom, we have a dedicated tech support team that is ready to provide our customers with the technical expertise they need to maximize the benefits of our shipping management platform. 

Our tech support team is available to assist customers with any technical issues they may encounter. 

 Whether it's troubleshooting software problems, integrating our platform with existing systems, or providing guidance on how to utilize advanced features, our tech support team is always ready to lend a helping hand. 

Thanks to our reliable tech support team, our customers can have peace of mind knowing that they have access to the resources and assistance they need to overcome any technical challenges. This level of support ensures that our customers can make the most of our innovative solutions. 


Crunching the Numbers: Billing and Accounting Team 

Managing billing and accounting can be a complex and time-consuming task, especially when it comes to shipping expenses.  

At Freightcom, we have a skilled billing and accounting team that works diligently behind the scenes to ensure accurate and efficient financial processes for our customers. 

Our billing and accounting team is responsible for handling the delicate but important area of invoicing, payments, and financial reporting 

They work closely with our customers to ensure that their billing information is up to date, and any discrepancies or questions are promptly addressed.  

Our team is well-versed in shipping industry regulations and can navigate complex billing structures to provide transparent and accurate financial information. 

By having a dedicated billing and accounting team, our customers can focus on their core business operations while trusting that their shipping expenses are being handled professionally and efficiently.  

Our commitment to financial transparency and accuracy is integral in making us the preferred choice for businesses looking for a reliable shipping management platform. 


FC - Ship Smart - Invoicing Dashboard


Navigating the Unexpected: Claims Management Team 

While we strive to provide excellent service, we understand that sometimes complications may arise during the shipping process.  

That's why Freightcom has a dedicated claims management team to assist customers in navigating the claims process and ensuring a timely resolution. 

Our claims management team is experienced in handling a wide range of shipping-related claims, including lost or damaged shipments. They work closely with our customers to gather all necessary documentation, communicate with carriers, and advocate on behalf of our customers to reach a fair and satisfactory resolution. 

With the help of our claims management team, our customers can have peace of mind knowing that they have a dedicated partner to help them navigate the often complex and time-consuming claims process 

Our team's expertise and commitment to customer satisfaction make us the preferred choice for businesses looking for reliable and efficient claims management. 


For Every Part of the Shipping Journey, Freightcom Has You Covered

Freightcom’s easy-to-use all-in-one shipping management platform connects businesses with the most trusted LTL and parcel carriers in the industry, offering discounted rates on a wide range of shipping services, all in the most complete shipping management platform, and for zero upfront or monthly fees. 

Talk to one of our shipping experts today and see how Freightcom can help you with every step of the shipping journey and more! 

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Topics: Customer Experience

Brandon Draga

Written by Brandon Draga

Brandon Draga is a full-time content writer at Freightcom, the leading shipping solution for businesses in Canada. When Brandon is not writing content to help businesses with their shipping needs, he can be found at local skate parks or writing fantasy novels.